Introduction
This website provides information about suspected Japanese knotweed and allows visitors to send photographs and enquiries for an initial review.
This policy explains how information submitted through the website may be collected, used, stored and shared.
Information we may collect
When you contact us or use a form on this website, we may collect information such as your name, email address, telephone number, property location, uploaded photographs, enquiry details and any other information you choose to send.
We may also collect basic technical information about website use, such as browser type, device type, pages visited and referral source.
How we use your information
Information you send may be used to review your enquiry, look at photographs, respond to you, assess whether further help may be appropriate, keep records and improve the information provided on this website.
Photographs are used for initial review only. They do not amount to a formal survey, legal opinion or guaranteed identification.
Sharing details with suitable contractors
By submitting an enquiry, photographs or contact details through this website, you agree that your information may be passed to suitable third-party contractors, surveyors or specialist companies who may be able to help with identification, inspection, management or treatment of suspected Japanese knotweed.
This may include sharing your name, contact details, property location, photographs and enquiry information where it appears relevant to your request.
You are not obliged to proceed with any contractor or service provider introduced through this website.
Third-party services
Any contractor, surveyor or specialist company receiving your information is responsible for handling it in accordance with their own legal obligations and privacy policy.
This website does not guarantee the advice, price, availability or quality of any third-party service.
Photographs and uploaded files
Please avoid sending photographs or documents that include unnecessary personal, financial or sensitive information.
Uploaded photographs may be retained for enquiry handling, record keeping, comparison and administrative purposes.
Cookies and technical information
This website may use cookies or similar technologies to help with security, performance, analytics and general website operation.
You can usually control cookies through your browser settings.
How long we keep information
Enquiry details, emails and photographs may be kept for as long as reasonably needed for administration, business, legal, enquiry handling or record keeping purposes.
Security
Reasonable steps are taken to protect submitted information, but no internet transmission or electronic storage method can be guaranteed completely secure.
Your rights
You may ask for access to personal information you have submitted, or request correction or deletion where appropriate.
Requests can be made using the contact email below.
Contact
For questions about this privacy policy or how submitted information is handled, please contact:
Changes to this policy
This privacy policy may be updated from time to time. Please check this page periodically for any changes.